A little clarity,
a lot of care.

Pickup, weighing & payment

We bring a scale, show you the laundry weight and confirm the price with you before taking your clothes. Laundry is $1.75/lb for 48-hour service or $2.25/lb for 24-hour service, with a $25 minimum before discounts. Catering large-load service is $2.50/lb with a 20-pound minimum ($50 before discounts) and a 48-hour turnaround. Online Catering estimates accept 20–200 lb. One Catering pickup and one Catering return delivery can be booked per day; rescheduling requires an available Catering slot. Cancelled Catering bookings keep their slot counted. Pickup, return delivery and service fees are $0. Optional tips are separate. Promo discounts are fixed at booking from the estimated weight; final charges use the scale weight.

Online card payments are not connected. Payment and any refund are arranged directly with the operators. A “paid” or “refunded” status records a completed manual transaction; it does not move money.

Care & excluded items

Send everyday machine-washable clothing only. Empty pockets and provide care instructions. Keep dry-clean-only clothing, leather, suede, delicate hand-wash items and other special-care garments out of the load. We do not accept hazardous, pest-infested or bodily-fluid-contaminated items. Tell us about detergent sensitivities before pickup.

Changes & cancellation

Track status and timing with your booking phone number. Use your confirmation plus booking phone for billing details, rescheduling or cancellation. Online changes are available while the order is Booked and before midnight at the start of its pickup date, in Pensacola time. New pickup dates must be in the next 30 days and have available pickup and return capacity. Before pickup, there is no cancellation fee. Contact the owners for later changes. Any prepaid amount for an unperformed cancelled service is returned manually. Cancelled bookings keep their daily-cap and promo usage counted.

Lost or damaged clothing

Report affected items and what happened through the complaint assistant as soon as you notice a concern. Keep photos and your booking confirmation. The owners will review the circumstances and contact you to agree on a resolution. The 80% satisfaction refund does not set a compensation value for missing or damaged items.

80% satisfaction refund

If unsatisfied with completed laundry service, request an 80% refund of the laundry service amount actually paid, after discounts. Optional tips are excluded. This is a partial refund. The owners review the request and arrange payment directly; the complaint assistant does not issue refunds.

Service area & privacy

Your address must include an accepted ZIP code shown on the booking form. ZIP acceptance does not verify a street address; the operators confirm pickup details with you. Contact information, care instructions and complaint messages are stored to fulfill and support your service. Keep your confirmation private. Only authorized operators can view the full worklist. Operators may send your street address to the US Census geocoder to locate pickup and delivery map pins. Names and phone numbers are not included in that request. Map tiles are provided by OpenStreetMap; opening directions sends the address to Google Maps.